This page provides general information regarding our products, delivery, storage, and returns.

Products

What kind of products do you carry?

We curate natural food, treats, and daily essentials for dogs and cats.

Are your products safe for dogs and cats?

Some products are suitable for both species, while others are species-specific. Please refer to individual product descriptions before purchase.

Delivery

Where do you deliver, and do you offer same-day delivery?

We ship within the United States. Same-day delivery is available for select local orders.

How long does shipping take?

Orders are typically processed within 1–3 business days. Standard delivery usually arrives within 3–7 business days after processing.

Storage

How should food and treats be stored?

If refrigeration is required, store in the refrigerator and enjoy within one week after opening for best quality.

If refrigeration is not required, store in a cool, dry place.

Returns & Issues

What should I do if my order arrives damaged?

Please contact us shortly after delivery so we can assist you.

How do returns work?

Please contact us before returning any items. Include your order information inside the return package to help ensure a smooth and timely refund.

Contact

For further assistance, please contact us.

We respond within 24–48 business hours, Monday through Friday, Eastern Time, excluding holidays.